Job Description
Job Description
Low Voltage Security (Tiers I / II / III)
SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation!
Job Summary: The Low Voltage Security Technician at SafeTouch Security installs, services, troubleshoots, repairs, upgrades, and maintains residential and small-business security, surveillance, access control, and smart-home systems. This role supports burglar alarms, cameras, video doorbells, access control, smart-home devices, and related low-voltage equipment. Technicians progress through three tiers based on technical expertise, independence, troubleshooting capability, and leadership responsibilities.
Duties and Responsibilities – all three tiers:
- Install, service, troubleshoot, repair, and maintain residential and small-business security and smart-home systems.
- Run, secure, terminate, and label low-voltage wiring through attics, walls, crawlspaces, ceilings, and other structures.
- Mount, configure, program, and test alarm panels, keypads, sensors, cameras, video doorbells, smart locks, access control devices, and related equipment.
- Diagnose wiring, panel, sensor, communication, networking, and device connectivity issues; implement corrective solutions.
- Perform system testing, inspections, preventative maintenance, upgrades, and quality-control checks.
- Educate customers on system operation, mobile applications, troubleshooting, and best practices.
- Maintain accurate documentation of job notes, equipment usage, serial numbers, service outcomes, and inventory.
- Ensure compliance with company installation standards, safety protocols, industry codes, and regulatory requirements.
- Maintain clean, organized, and hazard-free job sites, including end-of-job cleanup.
- Participate in after-hours/on-call rotation.
- Perform additional duties as required to support evolving business needs.
Tier Progression Responsibilities:
Tier I
- Assist senior technicians with installations and service work.
- Perform basic installations, equipment mounting, and wiring support.
- Conduct basic testing and troubleshooting under supervision.
- Learn panel programming, system configuration, and diagnostic procedures.
Tier II
- Independently complete standard residential and small-business installations and service calls.
- Troubleshoot and resolve intermediate technical issues involving wiring, sensors, panels, cameras, and connectivity.
- Perform system expansions, upgrades, and equipment replacements.
- Provide guidance and training support to Tier I technicians.
Tier III
- Independently lead complex installations, takeovers, advanced troubleshooting, and integrated system projects.
- Design and recommend customized security and smart-home solutions.
- Perform advanced diagnostics on integrated and network-connected systems.
- Conduct audits, inspections, and quality assurance reviews.
- Mentor, train, and provide technical leadership to lower-tier technicians.
- Assist with process improvement, SOP (Standard Operating Procedure) development, and field best practices.
Requirements by Tier:
Tier I
- High school diploma or equivalent.
- Basic understanding of low-voltage wiring or related technical aptitude.
- Willingness to learn installation and service of security systems.
- Ability to use hand tools, ladders, testers, and installation equipment safely.
Tier II
- High school diploma or equivalent.
- 2+ years of experience in security/alarm/low-voltage installation or service.
- Strong knowledge of alarm systems, wiring methods, device programming, and troubleshooting.
- Ability to independently manage installation and service appointments.
Tier III
- High school diploma or equivalent.
- 3+ years of experience in security/alarm installation and service.
- Advanced knowledge of integrated security systems, diagnostics, networking basics, and programming.
- Demonstrated ability to lead complex technical work and mentor junior technicians.
- Industry/manufacturer certifications preferred.
Additional Requirements – all three tiers:
- Strong problem-solving and analytical skills; detail-oriented with technical aptitude.
- Excellent communication and interpersonal skills with customers, coworkers, and vendors.
- Work independently and collaboratively in a team environment.
- Proficiency with mobile apps, service software, and basic computer systems.
- Pass drug screening and background check requirements.
- Valid driver’s license with an insurable driving record and ongoing compliance with SafeTouch fleet policy.
- Bilingual skills are a plus.
Physical Requirements – all three tiers:
- Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces.
- Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods.
- Move and handle equipment or materials up to 50 pounds.
- Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity.
- Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically.
- Communicate effectively during interpersonal interactions and presentations.
- Drive to and from work and client sites as business needs require.
- May be exposed to loud noise environments.
Job Type: Full-time, non-exempt
Core Work Hours/Availability:
- Regular schedule: 7:00 AM to 4:00 PM Monday through Friday, with overtime as business needs require. Available to work Saturdays on a rotational basis.
- Training schedule: Typically Monday through Friday during the initial training period.
- Participate in a rotating on-call schedule, with a $75 stipend for each assigned on-call period.
Travel: Approximately 10%
Pay Range: $20 – 32/hour
Benefits:
- Competitive pay plus quarterly incentive opportunities
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with match
- Paid time off and holidays
- Opportunities for professional development and growth
SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Alternate keywords: Home automation, smart home, door locks, electronic locks, thermostats, cameras, life safety, alarm installation, electronic security, physical security, security systems, low voltage security technician, residential & small business security, intrusion detection