Enterprise Infrastructure Support Specialist

Job Description

Job Description

Duration: one base and 4 option years

4.1 Hybrid Azure Active Directory Administration

· Administer and maintain Hybrid Azure AD infrastructure, including synchronization via Azure AD Connect.

· Ensure seamless integration and authentication between on-prem Active Directory and Azure AD.

· Manage user identities, groups, and access policies across cloud and on-prem environments.

· Support conditional access policies, multi-factor authentication (MFA), and role-based access control (RBAC).

4.2 Microsoft Intune / MDM Support

· Configure and manage Microsoft Intune for mobile device and application management.

· Enforce security compliance policies and device configuration profiles.

· Deploy and monitor mobile and desktop applications through Intune.

· Provide Tier II/III support for Intune-managed endpoints.

4.3 Desktop Infrastructure Support

· Provide advanced troubleshooting and support for desktop operating systems (Windows 10/11), user profiles, and application issues.

· Deploy and support Windows Autopilot and Endpoint Manager solutions.

· Maintain inventory and lifecycle management of desktop hardware and software.

· Assist with patch management and vulnerability remediation.

4.4 Basic Server Support

· Provide limited Tier I/II support for server-related issues including user access, file shares, print services, and network troubleshooting.

· Monitor and report on server health, backups, and resource usage in coordination with server administration teams.

· Support minor changes to Active Directory Group Policy Objects (GPOs), DHCP/DNS, and file systems.

4.5 Documentation and Reporting

· Maintain up-to-date documentation of infrastructure configurations, processes, and troubleshooting procedures.

· Provide weekly/monthly status reports on system health, incidents, and project milestones.

· Recommend improvements and best practices to enhance service reliability and security.