Regional Property Manager - Low-Income Housing Tax Credit (LIHTC)

Job Description

Job Description

The Regional Property Manager (RPM) is responsible for the overall performance, compliance, and financial success of multiple LIHTC communities within an assigned portfolio. This role ensures that all properties operate in accordance with federal, state, and local regulations, company policies, and industry best practices. The RPM provides leadership, training, and support to property management teams to achieve occupancy, financial, and resident satisfaction goals.

Key Duties and Responsibilities

Financial and Operational Oversight

• Monitor rent collections, delinquencies, vacancies, and court filings using system-generated and manual reports.
• Analyze property performance metrics and take proactive steps to minimize collection losses and vacancies.
• Assist in developing and managing annual operating budgets; review monthly financial reports and provide variance explanations.
• Prepare and submit monthly reports detailing occupancy, collections, and fiscal performance.

Compliance and Resident Relations

• Ensure all properties maintain compliance with LIHTC, HUD, and other regulatory program requirements.
• Oversee the processing of resident lease terminations, grievance hearings, and enforcement actions to ensure adherence to policy.
• Meet with residents, resident associations, and community organizations to assess needs, resolve concerns, and promote positive resident relations.
• Collaborate with service providers to ensure residents have access to available supportive services.

Marketing and Occupancy Management

• Oversee the development and execution of marketing and outreach strategies to maintain optimal occupancy levels.
• Review and approve resident transfer requests and ensure proper handling of move-ins and move-outs.

Leadership and Staff Development

• Supervise Property Managers and other assigned staff, providing guidance, training, and performance feedback.
• Conduct regular property visits and audits to assess operations and compliance.
• Approve staff schedules, timesheets, and leave requests; ensure adequate staffing across all properties.
• Participate in recruitment, interviewing, and hiring decisions for site personnel.
• Conduct and coordinate new employee onboarding and ongoing training programs.
• Prepare and review performance appraisals; provide coaching, counseling, and disciplinary actions as needed.
• Lead regular team meetings to communicate goals, updates, and best practices.

Policy and Process Improvement

• Monitor and evaluate the effectiveness of operational policies and procedures; recommend and implement improvements as needed.
• Ensure emergency on-call schedules are maintained and that emergencies are properly handled and documented.

Qualifications

• Education: Bachelor’s degree in Business Administration, Management, Real Estate, Social Sciences, or a related field.
• Experience: Minimum of five (5) years of progressive experience in property management, including at least two years overseeing LIHTC or affordable housing communities. Public housing experience preferred.
• Certifications: Industry certifications such as COS, EIV, LIHTC, or equivalent are strongly preferred.
• Skills and Attributes:
• • Strong leadership, communication, and analytical skills.
  • Demonstrated ability to manage budgets, financial reports, and compliance documentation.
  • Exceptional problem-solving and interpersonal skills for working with residents and staff.
  • Proficiency in property management software and Microsoft Office Suite.
• Other Requirements:
• • Professional appearance and demeanor.
  • Valid driver’s license, proof of automobile insurance, and reliable transportation for local travel.