AirBNB Onboarding Specialist (FT, salary, no experience required)

Published: 6/14/2022

Job Description

Location:

This position will require daily visits to our properties in Massanutten and Wintergreen, and therefore would be ideal for candidates living in the Staunton / Waynesboro / Charlottesville general vicinity. Travel expense reimbursement described below.

About New School Hosting:

New School Hosting is a rapidly growing boutique vacation property management company dedicated to unparalleled guest experiences while providing rental owners with worry-free property management. Our commitment to innovation and superior processes set us apart in the vacation rental industry, and we are the #1 ranked short term rental property management company in Virginia based on guest reviews. We manage some of the largest and best performing AirBNB properties in Massanutten and Wintergreen. The company formed in 2023 with just 3 properties, and now has 55 properties under management, with another 20+ expected by the end of 2026.

Job Description:

We’re seeking a proactive and detail-oriented Onboarding Specialist to assist with the initial setup of our new short-term rental properties, primarily in Massanutten and Wintergreen. If you're tech-savvy, organized, and thrive in an autonomous, dynamic environment—this is the role for you. This role reports to our Onboarding Manager, who is the primary point of contact for our clients as they work to get their properties ready for us to manage.

Responsibilities:

Serve as our “eyes and ears” for upcoming properties. Assess progress with renovations and property setup so we have an accurate understanding of timeline for expected property launches.
Stock new properties with house and guest supplies. Organize and label supply closets.
Be present on the day of photography to stage the property ahead of time. Work with photographer to ensure we are capturing all the images we need.
Document and catalog a multitude of aspects about the property into Breezeway (the software we use to house information about our properties).
Assist with last minute preparations as needed. Be prepared to run and grab something from Walmart, or help assemble a last minute piece of furniture, or leaf-blow the decks, etc.
Help educate the rest of our team about any particular property amenities and/or quirks by taking videos, writing basic instructions, etc.
In periods when there are fewer property launches, assist the Market Managers with similar on-site tasks at properties that have already launched in the past. There is never a shortage of things that need doing :)

Requirements:

Strong attention to detail and excellent organizational skills
Self-starter with a high level of trustworthiness and follow-through
Comfortable with technology and software tools
Excellent communication and problem-solving skills
Must be local to the Central Virginia area or willing to relocate
A can-do attitude and the ability to respond quickly within a sometimes changing environment. Ability to “roll with the punches”.
Must have access to computer, smartphone, and reliable internet
Note that this is a physically active role that will require a lot of time spent on one’s feet, including lifting / moving supply boxes regularly.
Reliable transportation and valid driver’s license

Pay:

This is a full time, salaried position. Starting salary range is $40,000-$45,000 depending on experience. Additionally, we will reimburse travel expenses at the rate of $.40 per mile.

Benefits:

New School will pay 100% of health, dental, and vision insurance for employee. Spouses/dependents may be added to plan at employee’s expense.
2 weeks paid time off annually, plus 9 company-paid holidays
Company profit share program, which results in an end-of-year bonus
Opportunity to join a small but rapidly growing company

Hours:

40 hours per week. Generally we’re looking for M-F daytimes. IMPORTANT NOTE: on days when we have photography scheduled for a particular property, we usually schedule that to happen later in the day to catch the ideal lighting around twilight. The timing of this varies based on the season, but especially in the warmer months, we may want you to shift your hours a bit later just on those days when we have photography scheduled.

How to Apply:

Interested candidates are invited to submit their resumes and why they are a great fit for New School Hosting.

New School Hosting is an equal opportunity employer and encourages candidates of all backgrounds to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

\nCompany Description

New School Hosting is a growing boutique vacation property management company dedicated to unparalleled guest experiences while providing rental owners with worry-free property management. Our commitment to innovation and superior processes set us apart in the vacation rental industry. We manage some of the best performing AirBNB properties in Massanutten, Wintergreen, & Sandbridge.