Job Description
Job Description
As a Parts Counter Associate, you’re one of the most important team members at Norm Reeves Toyota in Dallas. You’re responsible for assisting guests primarily through the shop, and even on the phone or online. You’ll provide an exceptional guest experience by pulling and filling orders, organizing inventory, keeping current on new products and product updates and communicating with our internal team, external vendors and guests in a friendly, professional and efficient manner.
What You’ll Do:
- Inform customers of companion part requirements and specials, ensuring the customer is expose to the full product line
- Notify Parts Manager of out-of-stock parts or shop materials that need immediate attention
- Locate out-of-stock parts from outside sources and submit emergency order if necessary
- Notify Service Advisor when special order parts are received
- Follow-up on back-ordered parts
- On a weekly basis, verify will-call and back-order files as well as vendor returns, and stock items not picked up
- Assist outside sales representatives with their orders
- Ensure all internal requests for parts are billed on service repair order
- Maintain organized records of repair orders, invoices, insurance estimates and special order parts
- Assist Parts Manager in maintaining a lost sales tracking program.
What You’ll Need:
- Previous parts sales experience and the desire to continuously learn more
- Dealership experience is a plus
- Full-time availability. You’ll also need to be at least 18 years old
- A valid driver’s license and acceptable driving record
- Excellent follow up skills, frequently communicating inventory and availability of parts
- A professional appearance and work ethic
- Excellent organizational skills
- Ability to multi-task in a fast-paced environment
Benefits & Employee Perks
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Medical, Dental, Vision, and Complimentary Life Insurance
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401k Matching and FSA
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Tuition Reimbursement
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Paid Time Off (accrues)
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Supplemental Insurance (Hospital, Accident, Critical Illness)
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Discounts on Vehicles, Services, and Parts