Job Description
Job Description
Quest is seeking Contract Fraud Analysts for a 5-6 month CONTRACT ROLE!!!! Need 2+ years of Fraud Experience. Strong with Microsoft Office. More to the Excel side. Need to be able to start ASAP!!!
WILL START OFF IN-OFFICE TO TRAIN AND THEN WILL SWITCH TO HYBRID SCHEDULE!!!
Investigative or Fraud Experience—
The Senior Fraud Analyst, reporting directly to the Fraud Manager, is responsible for the identifying and stopping fraudulent activity. The position requires the ability to monitor and review high risk transactions, review transaction reports for fraud trends, and interact with internal and external partners to drive fraud policies and procedures.
What you’ll do (Duties)
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks.
- Identify fraudulent transactions and cancel them from further processing.
- Resolve high risk alerts within the service level agreements to reduce potential revenue losses.
- Investigate fraud claims and make decisions regarding their validity based on internal policies and 3rd party data and in accordance with defined SOP’s
- Resolve customer issues within the scope of existing service level agreements.
- Determine existing fraud trends by analyzing accounts and transaction patterns.
- Generate suspicious activity reports and risk management reports for Managers.
Requirements
· High School Diploma (Bachelor’s degree preferred)
· 2+ years of hands-on experience in Loss Prevention, Fraud Investigation, or other investigative work preferably in the E-commerce, financial services, financial technology, law enforcement, or retail industry
· Team player capable of learning and sharing knowledge in a team environment
· Must be flexible and able to adapt to changing fraud trends
· Demonstrated analytical and problem-solving skills, including the ability to recognize non-obvious patterns
· Strong relationship building skills to work effectively across all areas of the business
· Proficient in MS Office products