Job Description
Title: Collections Specialist
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Office Status: Fully Onsite – Wayne, NJ
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Pay Rate: $18-$20/hour
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Contract Length: 6 months, no extension
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Overview:
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A financial services organization is seeking a Collections Specialist to support a high-volume consumer lending portfolio. This role is heavily phone-based, combining inbound and outbound customer contact with skip tracing and account research for auto and personal loans. Candidates should be comfortable in a fast-paced collections environment, have strong telephone skills, and bring hands-on skip tracing experience.
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Key Responsibilities:
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- Manage a daily collection queue focused on auto and personal loan accounts.
- Make and receive a high volume of customer calls to address delinquent accounts and resolve issues.
- Perform skip tracing to locate customers and, when applicable, collateral.
- Research credit reports, credit applications, online resources, and other available databases to identify updated contact information.
- Investigate account information and determine appropriate next steps for customer outreach.
- Troubleshoot customer concerns and work toward appropriate resolutions.
- Update customer records with accurate contact and account information.
- Maintain detailed documentation while handling multiple accounts and priorities.
- Follow established procedures and collection practices when communicating with customers.
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