Technical and Warranty Coordinator

Job Description

Job DescriptionDescription:

We are DSA Doors, a leading wood door manufacturer headquartered in Raleigh, NC, are seeking a motivated person to join our team in the role of a Technical and Warranty Service Coordinator. We invite you to join our team and contribute to maintaining and enhancing DSA's reputation for high-quality products. In this role, you will ensure efficient use of internal and field technical resources to expedite dealer requests in a timely manner. The ideal candidate is an excellent communicator, understands and responds to customers’ needs and ensures a positive customer experience.

This is an onsite position based in Raleigh, NC

Job duties include:

• Coordinate along with the Technical &Warranty Manager all aspects of the technical and warranty services. This includes necessary steps to ensure expedient warranty responses & technical services fulfillment.
• Assists dealers with service and technical repair requests, secures proper documentation of warranty cases, enters, and maintains accurate data and information in the CRM system.
• Receives and implements service and repair requests, determines reimbursement eligibility, and coordinates the timely provision of services.
• Completes orders for replacement parts accurately and in a timely manner, completing warranty and RMA documentation.
• Answer customers' questions about products, prices, availability, and product uses.
• Consult with customers after sales or order confirmation to resolve problems and to provide ongoing support.
• Keep up with product and service information and updates.
• Explains features of products and services.
• Collaborates with team members to ensure monthly order goals are met.

At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That's why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we're committed to investing in your future.

Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference!

Requirements:

Skills and Requirements:

• Associate of Arts degree or previous experience in customer service or inside sales.
• At least 2 years of experience in service, sales, or customer service experience in the building materials industry.
• Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
• Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential.