Job Description
Job Description
Position Summary
The Project & Quality Manager plays a pivotal role in leading cross-functional projects, ensuring that product life cycle (PLC) and quality standards are consistently met. This position is charged with driving accountability across global teams by managing project execution, enforcing quality processes, and coordinating activities among U.S. customers, the local team, and headquarters in China. The individual must be adept at moving projects forward, influencing stakeholders, and maintaining rigorous follow-through, even when navigating language and cultural differences. Fluency in Mandarin Chinese is required for effective communication and coordination.
Key Responsibilities
Customer Interface & Communication
• Act as the customer-facing project representative for delivery timelines, quality
status, and escalations.
• Lead customer meetings, provide progress updates, and ensure expectations are
aligned throughout the project lifecycle.
• Gather customer feedback and translate it into actionable requirements for HQ and
local teams.
• Maintain professionalism in managing customer concerns, ensuring timely
resolution.
Project Management & Delivery
• Own project planning, scheduling, and execution for U.S. customers.
• Drive accountability from HQ teams, escalating issues to leadership when
deadlines or quality standards are at risk.
• Track milestones, deliverables, and budgets to ensure on-time project completion.
• Maintain structured project documentation and provide frequent progress reports to
management.
Quality Assurance & Compliance
• Own the quality management process in the U.S. market, including coordination
with quality vendors.
• Develop and administer policies and procedures for evaluating and improving the
quality of products, materials, components, and/or manufacturing processes.
• Make recommendations to ensure production runs meet established quality
standards and predicted yields.
• Ensure employees and vendors follow established procedures and complete quality
assurance work within time and budgetary constraints.
• Conduct inspections, audits, and reviews to confirm compliance with company and
customer requirements.
• May be responsible for ensuring products meet international quality standards such
as ISO 9001.
• Work across multiple quality assurance disciplines to resolve issues, improve
processes, and enhance customer satisfaction.
Cross-Border Team Coordination
• Serve as the project driver, holding China HQ accountable for deliverables.
• Overcome communication gaps by setting clear expectations, using structured
reporting, and ensuring consistent follow-up.
• Partner with U.S. Sales, Technical Support, and Applications Engineering teams to
align project outcomes with customer needs.
• Provide leadership visibility into risks, delays, and quality issues with proactive
recommendations.
Qualifications
• Bachelor’s degree in Engineering, Business, or related field.
• 5+ years of experience in project management, quality assurance, or technical
operations.
• Experience interfacing directly with customers in a technical or industrial
environment.
• Strong organizational and negotiation skills, with proven ability to influence cross
functional teams.
• Familiarity with industrial automation, robotics, or manufacturing systems
preferred.
• Knowledge of quality management systems (ISO 9001 or equivalent) a plus.
Preferred Attributes
• Mandarin Chinese language skills preferred, but not required.
• Confident and professional presence in customer-facing situations.
• Cross-cultural communication skills; able to manage global stakeholders effectively.
• Persistent, proactive, and solution-oriented mindset.
• Willingness to travel domestically and internationally as needed.