Job Description
Job Description
IT Specialist
This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.
JOB TASKS & RESPONSIBILITIES
· Reports and works with assigned lead to set priorities
· Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities
· Diagnose and resolve technical hardware and software issues
· Maintain access control systems, CCTV systems, and use multiple third-party systems
· Follow standard help desk procedures/protocol
· Identify and escalate situations requiring urgent attention; inform management of recurring problems
· Track and route problems and requests and document resolutions
· Program DVR/NVR camera systems for installation and remote access
· Maintain documentation including inventory, ticket tracking and assigned project work
· Stay current with system information, changes and updates
· Prepare computer desktops, laptops, and servers for deployment
· Level 1 Triage Support peripheral hardware (printers, scanners, accessories)
REQUIREMENTS
· Requires two years of related experience or equivalent.
· Knowledge of Windows server and desktop operating systems.
· PC and server hardware and configuration including related peripherals.
· Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.
· Knowledge of virtualization, A+ and/or Microsoft Certifications.
· Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.
EDUCATION & EXPERIENCE
· Bachelor's degree preferred
· Working knowledge of fundamental operations of relevant software, hardware and other equipment
· Knowledge of LAN/WAN, Cisco Meraki preferred
· Knowledge and experience of customer service practices
· Related experience and training in troubleshooting and providing help desk support
Opportunity/Growth
Job Type: Full-time
Pay: $26 and up based on skill level and knowledge
Benefits:
- Health insurance
- Paid time off
- Commission and bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- IT support: 2 years (Required)
Work Location: One central location, but will travel to multiple local sites on a daily basis