Job Description
Job DescriptionPerks and Benefits:
- Direct career growth path to Regional or Area Management positions and additional options.
- Competitive hourly base pay, plus tips; performance bonuses.
- Medical, dental, and vision insurance benefits.
- Merit-based pay increases.
- Paid Vacation.
- Complimentary service membership.
About the Position:The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
This position requires:
- Management experience.
- Customer service experience (retail, restaurant).
- Strength to lift up to 70 pounds; stamina to stand for long periods of time.
- Reliable transportation.
- Willingness to work in a smoke-free environment.
Who We Are Looking For:We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Tasks:
- Drive membership sales through health and wellness education.
- Maintain a knowledgeable team that prioritizes dog wellness and safety.
- Provide leadership, guidance, and mentorship for the Scenter employees.
- Drive employee development through leadership, training, and performance reviews.
- Uphold quality standards through hands-on participation, employee audits, and training.
- Promptly and accurately communicate information from upper management to your team.
- Identify when/ where help is needed and provide assistance to keep Scenter on schedule.
- Create an environment conducive to teamwork, open communication, and Scenthound values.
- Manage client expectations; Resolve customer concerns.
- Ensure the safety of dogs and team members at all times.
- Adhere to Scenthound sanitary and cleaning practices.
Skills and Abilities:
- Effective communication with team members and dog parents.
- Leadership, coaching, mentorship.
- Recruiting, hiring, and creating a happy and effective team.
- Problem-solving.
- Attention to detail.
- Time-management – ability to make an efficient schedule.
- Computer/ technology proficiency.
- Accountability; hold oneself and others to a high quality of services.