Hotel Front Desk Supervisor

Job Description

Job DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Responsibilities:

• Lead operations at the front desk and make sure guests have an exceptional stay
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed
• Gather financial information and generate occupancy reports for the general manager
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

Qualifications:

• Possess excellent management skills, communication skills, and multitasking skills
• Prior hospitality experience of 1 year is required for this position
• Experience with MS office and bookkeeping skills desired
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
• High school diploma or equivalent certification required (GED)

About Company

Brand open as of July 03, 25, ensure we deliver an excellent experience to every guest.