Holiday Inn Express Walnut Creek - Front Desk Supervisor
Job Description
Job Description
Join Our Team as a Front Desk Supervisor
About Us:
As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.
KEY SKILLS/RESPONSIBILITIES
- Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
- Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
- Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
- Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
- Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
- Technical Skills: Enter, track, and report information in the brand systems.
EDUCATION & EXPERIENCE
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- High School diploma or equivalent required; college coursework in a related field helpful.
- Previous supervisory experience preferred.
- Must have a valid drivers license.
- Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
Conveniently located just off of I-680, the Holiday Inn Express Walnut Creek hotel welcomes visitors to the beautiful East Bay area. The hotel's location near San Francisco provides easy access to city businesses and attractions, and it lets guests experience the charming beauty that surrounds our hotel's facility. In Walnut Creek, California, guests are able to stay close to businesses like CVS, Kaiser Permanente and John Muir Hospital. In addition to its proximity to major companies, our hotel also features free high-speed, wireless Internet access, free parking and an on-site business center, which has copy, fax and Internet services. While guests are at the hotel, we want to ensure their stay is as enjoyable as possible. Each morning, we serve the complimentary, Hot Express Start Breakfast Bar, which features our signature cinnamon rolls and Smart Roast coffee. By offering a well-equipped fitness center, outdoor pool and triple-sheeted bedding, we strive to make every stay as relaxing as possible!
Application deadline for Colorado positions: