Hotel Front Desk Clerk

Job Description

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$14

Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Handle customer complaints as necessary

Qualifications:

• Well-versed in taking telephone calls and handling stressful situations
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred

About Company

Welcome to Fairfield Inn & Suites Tucumcari: The newest hotel along Route 66

Under new ownership and management. Travel at the speed of you at the Tucumcari Fairfield. Conveniently located at Interstate 40 and Highway 54. Slow down and enjoy the nostalgia of Route 66 just outside your door. Our 90 guest rooms and suites give you the space you need at a great value