Hotel Front Desk Clerk

Job Description

Job DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$13 - $14 hourly

Responsibilities:

• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications:

• 1+ year of hotel industry experience or related job preferred
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• High school graduate, GED recipient, or equivalent
• Well-versed in taking telephone calls and handling stressful situations

About Company

The Comfort Inn Battle Mountain is committed to providing exceptional guest experiences through our clean rooms and outstanding reputation. At Comfort Inn Battle Mountain, we believe that if you take care of your team, they will take care of your guests and recognize that in this tight-knit community, our success is due to the support and relationships we have built and continue to foster.

We are managed and operated by Structure Hospitality, a Utah-based hotel management company that prioritizes people and culture. Our hotel is driven by a passion for service above self and guest satisfaction.

Comfort Inn Battle Mountain in Lander County is nestled in a mining community known for copper and gold. The nearby distinct peak, Battle Mountain, adds to the unique geography. Outdoor enthusiasts can explore scenic landscapes and encounter diverse wildlife. Battle Mountain has historical significance in the development of the Transcontinental Railroad.