Implementation Analyst II

Job Description

Job Description

Position Summary

The Technical Implementation Analyst II is responsible for leading software implementation projects, performing advanced system configuration, and resolving complex technical issues. This role serves as a technical resource for both customers and internal teams and plays a key role in ensuring successful deployment, integration, and long-term performance of Black Creek software solutions.

Reasonable accommodations are available for qualified individuals with disabilities upon request.

Essential Duties & Responsibilities

• Lead software implementation projects including planning, configuration, deployment, and post-installation support.
• Analyze client system requirements and develop detailed implementation strategies and timelines.
• Configure, customize, and optimize Black Creek software solutions to meet client operational requirements.
• Perform advanced system configuration, database setup, and application customization.
• Ensure successful system integration with client environments.
• Diagnose and resolve complex technical issues related to software functionality, system performance, and integrations.
• Serve as an escalation point for technical issues from Level I analysts.
• Coordinate with development teams to investigate software defects and implement solutions.
• Analyze system logs, data outputs, and system behavior to identify root causes of issues.
• Utilize tools to extract and analyze system data to support troubleshooting, upgrades, and installations.
• Assist with database configuration and management during system deployments.
• Support system upgrades, patches, and environment migrations.
• Provide advanced training to customers on system functionality, configuration, and best practices.
• Communicate technical findings and recommendations to customers and internal stakeholders.
• Assist in developing implementation standards, technical procedures, and best practices.
• Mentor and support Technical Implementation Analyst I staff.
• Collaborate with developers, project managers, and IT teams to improve implementation processes.
• Assist with continuous improvement of implementation documentation and deployment procedures.
• Participate in rotating on-call support responsibilities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred; equivalent experience may be considered.
• 3–5+ years of experience in software implementation, technical support, or systems administration.
• Strong understanding of software systems, networks, and system architecture.
• Experience configuring enterprise software systems.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Experience working with databases, system configuration tools, or technical troubleshooting tools preferred.
• Excellent communication and customer engagement skills.
• Ability to manage multiple projects and priorities simultaneously.

Working Conditions

• Must be able to remain in a stationary position at a desk for at least 50% of the time.
• Be able to occasionally move about inside the office to access office equipment and other resources.
• Be able to operate a computer and related software for a prolonged period, and use office productivity equipment, such as a calculator, copier, and printer.
• Be able to engage in repetitive motions, such as typing and using a mouse.
• Be able to communicate effectively, conveying information and ideas clearly so others can understand. Must be able to exchange accurate information in these interactions.
• Be able to observe details at close range, e.g. computer screens and printed documents.
• Be able to travel as needed to job sites.

Company DescriptionBlack Creek Integrated Systems is a leading provider of security and safety solutions, specializing in Real-Time Location Systems (RTLS). Our cutting-edge technology ensures the seamless integration of security and operational systems, empowering organizations to enhance their overall safety and efficiency. As a dynamic and innovative company, we are committed to delivering exceptional solutions that meet the evolving needs of our clients.

Company Description

Black Creek Integrated Systems is a leading provider of security and safety solutions, specializing in Real-Time Location Systems (RTLS). Our cutting-edge technology ensures the seamless integration of security and operational systems, empowering organizations to enhance their overall safety and efficiency. As a dynamic and innovative company, we are committed to delivering exceptional solutions that meet the evolving needs of our clients.