Job Description
Job Description
Position Title: Warranty Administrator - Chevy/GMC Experience
FLSA Status: Non-Exempt
Department: Service
Reports to: Service Manager
Responsible for the prompt and accurate submission of manufacturer and after-market warranty claims and the resulting collection of all warranty revenues.
Responsibilities:
- Have a complete understanding of manufacturer and after-market warranty company policies and procedures.
- Establish and maintain productive relationships with the manufacturers designated warranty representatives.
- Review every warranty repair order written for proper completion, accuracy and legibility according to the applicable policies and procedure manuals.
- Return improperly completed repair orders to the person originating the document for correction and completion as necessary.
- Determine and enter the applicable labor operation codes, failure codes and/or other administrative data required and enter them on the repair orders.
- Flag the appropriate technicians for the hours earned on the operations they performed.
- Check each repair order against the vehicles service history to avoid making duplicate claims.
- Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse service, sales and/or technical staff.
- Report to management any abuses or manipulation of warranty claims.
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion and/or vehicle delivery.
- Review all rejected warranty claims and prepare the repair orders for immediate resubmission.
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected or scrapped by the manufacturer or other warranty authority.
- Provide a weekly report to the service manager regarding claims status.
- Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 14 days of warranty receivables.
- Arrive and depart work at the hours designated by service management.
- Maintain a high level of personal grooming, hygiene and dress consistent with the duties of the position.
Requirements:
- Follows the dress code the company has put in place. Maintains a clean and neat work area.
- Follows federal, state and local law as well as company policy about safeguarding all information.
- Reports on time to work and follows schedule that is given. Calls supervisor if he/she cannot be at work on time.
- Keeps current with annual HR training along with any other training that might be required for this position.
- Follows all company policies and procedures. Notifies supervisor of any illegal activity.