Hotel Front Office Manager

Job Description

Job DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!Compensation:

$54,000 - $56,000 yearly

Responsibilities:

• Handle the front desk budget and order office supplies as needed
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Gather financial information and generate occupancy reports for the general manager

Qualifications:

Education

• Associate's Diploma or Bachelor’s degree in Hotel Management, Hospitality, or related field (preferred)

Experience

• 2–5 years of Branded hotel operations experience required; Marriott Experience preferred. Prior supervisory or assistant front office management experience preferred

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong leadership and team-management abilities
• Problem-solving and conflict-resolution skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organization
• Technical Skills Proficiency in hotel Property Management Systems (PMS) such as Opera, OnQ, Cloudbeds, etc
• Basic knowledge of reservations, revenue management, and night audit procedures. Comfortable with Microsoft Office (Excel, Word, email systems)

About Company

Discover relaxation with a touch of enchantment at Delta Hotels Celebration Orlando. Located near the quaint town of Celebration, FL, just one mile away from Walt Disney World, our resort spans 20 acres of vibrant tropical gardens and sits conveniently close to major theme parks and ESPN Wide World of Sports. Explore with ease, offering complimentary shuttle services to Walt Disney World and Universal Studios.