ServiceNow Architect : Austin, TX : Contract
Job Description
Job Description
Job Title : ServiceNow Architect
Location : Austin, TX
Duration : Long Term
Contract
Job Description:
The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices. This role is also responsible for the following:
- Takes responsibility for overall architecture, design, implementation, and integrity of the ServiceNow platforms
- As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
- Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines. Implementation experience of Strategic and Project Portfolio management (SPM & PPM).
- Provide High Level Design and specifications for ServiceNow implementation
- Design and implementation:
- Various application modules in ServiceNow
- Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc
- Configuration of ServiceNow to automate internal ITIL/ITSM processes
- User Provisioning process that integrates with internal and external systems
- ServiceNow security architecture
- Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products
- Participate in process flow analysis and process redesign working with the Project Manager
- Work with business office to enhance the business process with ServiceNow work process and tools
- Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
- Understand the ServiceNow table structures and data model
- Have done Customization of ServiceNow configurations, including custom scripts
- Experience working with remote teams
- Share best practices and be consultative throughout the technical design of the project
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years
Required/Preferred
Experience
8
Required
Hands-on ServiceNow configuration, development, and integration experience
5
Required
SPM/PPM module implementation experience
5
Required
Expert knowledge in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
5
Required
Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc
5
Required
Architected and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant
3
Required
Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff
7
Preferred
Industry and project experience with ServiceNow
5
Preferred
ServiceNow System Administrator and/or and Implementation Specialist certification
5
Preferred
Technical Documentation including Technical Design, Implementation, and Configuration Plans
5
Preferred
Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
3
Preferred
Some technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.