Job Description
Job Description
We are seeking a reliable and safety-focused Tow Truck Operator to provide vehicle recovery, roadside assistance, and towing services. The Tow Truck Operator is responsible for safely transporting vehicles, assisting stranded motorists, and delivering excellent customer service while following all traffic laws and company procedures.
Key Responsibilities
- Operate tow trucks and recovery vehicles safely and efficiently
- Respond promptly to dispatch calls for towing, recovery, and roadside assistance
- Load, secure, transport, and unload vehicles without damage
- Perform roadside services such as jump starts, tire changes, lockouts, and fuel delivery
- Conduct vehicle recovery in accident scenes and difficult conditions when required
- Communicate clearly with dispatch, customers, and law enforcement
- Complete required paperwork, logs, and digital reports accurately
- Inspect tow truck before and after shifts; report maintenance or safety issues
- Follow all DOT, state, and company safety regulations
- Maintain a professional appearance and courteous attitude with customers
Qualifications & Requirements
- Valid driver’s license (CDL may be required depending on vehicle type)
- Clean or acceptable driving record
- Ability to pass background check and drug screening
- Previous towing or commercial driving experience preferred
- Knowledge of towing equipment and safety procedures
- Strong customer service and communication skills
- Ability to work flexible hours, including nights, weekends, and on-call shifts
- Physically able to lift, bend, and work in various weather conditions
Skills & Competencies
- Safe driving and vehicle handling
- Mechanical awareness
- Problem-solving under pressure
- Attention to detail
- Time management and reliability
Work Environment
- Outdoor work in all weather conditions
- Exposure to traffic, roadside hazards, and accident scenes
- Physically demanding tasks
Pay Scale: Full-time base pay of $650/week, plus 30% commission on earnings over $650. Paid weekly via direct deposit.