Job Description
Job Description
This a Level 3 role with the pay of 35-40/hr to be maximum
Job Title: Citrix Admin
Location: New York NY
Contract
Purpose of role:
- To provide 24*7 supports to internal & external users. Manage Multiple Citrix Sites and VDI.
- Managing multiple Citrix XenApp and XenDesktop/VDI Site/Tenents (monitoring, housekeeping, changing, app releasing and many other BAU tasks)
- Developing and integrating of key technology solutions
Key Accountabilities
- Manage Citrix XenAppp and XenDesktop/VDI systems (monitoring, capacity management and planning, business continuity management, housekeeping)
- Manage Citrix cloud integration, including DaaS, Performance Analytics and Security Analytics.
- Manage Remote Desktop PC deployment, Configuration and Troubleshooting
- Monitoring the performance of Citrix components to maintain the consistent user experience
- Implement releases, undertake installation and maintenance of applications to Citrix\VDI platform
- Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently
- Analyse incidents, identify root causes and provide solutions for system issues.
- Analyse existing workloads and implement automations where possible
- Assist other line technicians with support issues where required and mentor them where necessary
- Provide technical support and advice to users
- Compose required service\support documentation
- Understanding of the security protocols within the banking environment
- Assists in integrating, configuring and testing infrastructure solutions provided by Engineering
- Take direction from Engineers and Senior Engineers in all areas of system support and system performance
- Ensures quality and efficiencies in implementation and maintenance of systems
- Broad understanding of BCM/DR related activities within the service
- Capacity Planning and Monitoring
Person Specification
- Strong broad and current technology knowledge acquired in enterprise scale infrastructure organization.
- Skills and experience of Citrix technologies, XenApp, Xendesktop, Storefront and Citrix Cloud etc.
- Skills and Experience of managing Citrix Cloud and on prem environment
- Experience of manging Azure VDI deployment
- Experience of managing large scale VDI/RPC deployments
- Experience of monitoring capacity and performance of Citrix components
- Knowledge of Microsoft desktop operating systems in enterprises.