IT Administrative Support Specialist

Job Description

Job Description

In this fast-paced environment, the IT Administrative Support Specialist primarily assists with the day-today administrative duties of the IT group. The position is responsible for all aspects IT administrative support throughout the organization to include: assisting in the creation, deactivation and management of domain/user accounts, overseeing IT helpdesk tickets, inventory management of all IT equipment and supplies, website maintenance, desk-side support, training of personnel on applicable computer and communication systems, compliance reporting and other related tasks as needed.

The individual must possess strong administrative skills and good working knowledge and understanding of IT administration, outstanding customer service skills, and good interpersonal/organizational skills. The individual should be self-motivated with good independent judgement and decision making skills.

Essential Functions:

1. Provide administrative support to the IT Department.

2. Assist with employee Account Creation and deactivation.

3. Maintain PBX system.

4. Prepare, track and maintain all purchase orders by vendor.

5. Maintain inventory of software licenses and compliance with employee count.

6. Track and maintain all software and hardware support contracts, certificates and other related information.

7. Prepare, distribute, and maintain IT compliance reports as required.

8. Handle trouble calls and work closely with end users, vendors, telecommunications carriers, and management team to resolve a variety of issues.

9. Track and update and ensure resolution of problems in trouble-ticketing system.

10. Provide quality documentation and deliver presentations about network issues, updates, troubleshooting techniques etc.

11. Manage independently or in conjunction with team members to complete ongoing projects and tasks.

12. Train end users on systems and applications.

13. First level troubleshooting of computer/network systems malfunctions and coordinate all repairs with applicable technicians.

14. Assist employees with computer-related issues including operating instructions and problem identification and resolution.

15. Lead IT inventory management including workstation/laptop/tablets/toners and more at each location.

16. Update and maintain FHC’s website.

17. Other duties as required.

Non-essential Functions: Assist with any other duties as assigned.

Position requirements / Job qualifications:

Education and Training:

· Graduation from high school or GED certificate;

· At least 5 years of strong administrative experience

· Certified training in IT data management, systems, telephony, or networking is a plus

· Knowledge of computer and relevant software applications;

· Knowledge of general administrative and clerical procedures.

· Bilingual, a plus. (Spanish).

Skills and abilities: (language, mathematical, reasoning, etc.):

Fast-learner who must be computer literate and be capable of learning software used to manage electronic health records. Must have strong multi-tasking skills, customer service experience, basic math skills and analytical troubleshooting skills are important. Interpersonal skills and communication, both verbal and written are critical.

Physical/mental demands:

Physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, climb, balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include the ability to learn, adapt to changes, and

become proficient quickly, pay close attention to details, courteous and professional demeanor, ability to deal with stress of meeting deadlines and adhere to company policies and procedures.