Front Desk Monitor (Evening and Weekend Shifts)

Job Description

Job Description

Love helping people and creating exceptional experiences? Kimblewick Community Association, a beautiful Del Webb Active Adult community in Westfield, IN, is seeking an energetic, customer-focused Concierge to be the welcoming face of our stunning amenity center. In this dynamic role, you'll greet residents and guests, provide outstanding service, manage phone communications, and help create a warm, engaging atmosphere for our growing community. If you thrive in a people-focused environment and enjoy making a positive impact every day, we'd love to hear from you! Evening, weekend, and holiday availability required.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Keeps Carriage House tidy and organized. Spot clean as needed.
• Assists with Coffee Bar.
• Assists in the stocking/restocking of supplies.
• Regularly tours amenities for homeowner well-being and safety.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout the property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.