Overnight Hotel Supervisor - Paramount Hotels
Job Description
Job DescriptionDescription:
The Paramount Hotel Seattle is looking for dynamic team members to join our Family!
Be a part of a larger picture - The Paramount Hotel Seattle has been a desired hotel in the heart of the thriving Seattle Central Business District for over twenty years. We pride ourselves on being one of the top hotels in downtown Seattle – offering personalized service to our guests and philanthropic services to our community organizations. Together, we strive to create a culture that is based on integrity, respect, quality and focused on producing the best experience for everyone who walks through our doors.
What it means to be Paramount family - Whether a guest arrives early in the morning or late at night from their travels, you know how to make them feel at ease with your compassion and empathy. They will fall in love with our comfortable lobby, your kind face and your willingness to create an experience tailored to their needs.
Duties and Responsibilities
- Perform nightly audit of all hotel revenue, including room charges, parking charges, and miscellaneous income
- Reconcile and balance all accounts, ensuring proper documentation of discrepancies or adjustments
- Run end-of-day reports and roll the date in the property management system (PMS)
- Prepare daily financial reports for management, including revenue summaries and occupancy data
- Perform front desk duties such as guest check-ins and check-outs, taking reservations, and responding to inquiries
- Monitor overnight security of hotel premises and report any suspicious activity or safety concerns
- Address and resolve guest concerns or emergencies in a professional and timely manner
- Maintain cleanliness and organization of front desk and lobby areas during overnight shift
- Follow established hotel policies and procedures for cash handling, guest privacy, and emergency response
- Communicate relevant information to morning staff and management through shift reports
- Ensure no Open Folios
- Ensure daily credit limits are sufficient
- Utilize existing and new technology as implemented
- May on occasion need to valet cars
- Must be able to perform Front Desk Duties
- Other duties and responsibilities as assigned by Hotel Leadership
Do you have the qualities to be a standout team member with a leading organization in the hospitality industry? Please be sure to indicate your interest and availability in your reply!
Requirements:
Essential Requirements
- Overnight Shifts (11pm to 7am)
- Familiarity with Hotel Property Management Systems (e.g., Opera, Canary, Valet Software, Amadeus, etc.)
- Strong math and analytical skills with attention to detail and accuracy
- Excellent communication and customer service skills
- Ability to work independently and remain alert throughout overnight shifts
- Dependable and punctual with a professional appearance and demeanor
- Flexible to work weekends, holidays, and overnight shifts
Education and Experience:
- High school diploma or equivalent required; college coursework in Accounting or Hospitality a plus
- Previous Hotel Front Desk or Accounting experience preferred