Hotel Front Desk Attendant

Job Description

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:

$15 - $15.50 hourly

Responsibilities:

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Handle customer complaints as necessary
• Communicate with housekeeping to make sure guest rooms are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

• High school graduate, GED recipient, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Well-versed in taking telephone calls and handling stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

About Company

Structure Hospitality is a Utah-based hotel management company that believes strong teams build strong hotels. We take a hands-on approach to operations, working closely with our General Managers to drive performance, build stable teams, and deliver exceptional guest experiences.

We don’t believe in managing from a distance. Our leadership team provides clear expectations, operational support, and ongoing guidance-especially in challenging markets. At Structure Hospitality, we invest in our people, knowing that consistency, accountability, and respect are the foundation of long-term success for our hotels and our partners.