Job Description
Job DescriptionTitle: Help Desk AnalystLocation: Conyers, GADuration: Long TermInterivew Type: WebEx Required Skills.
- Bilingual - Spanish/English
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
- Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
Thanks,Bob.