Job Description
Job DescriptionOverview
We are seeking a motivated and detail-oriented Parts Associate to join our dynamic team in Nogales, AZ. As a Parts Associate, you will play a crucial role in ensuring that our operations run smoothly by managing inventory and assisting customers with their parts needs. If you have a passion for automotive parts and enjoy working in a fast-paced environment, we want to hear from you!
The Parts Associate is responsible for performing all daily parts department tasks for the Tucson branch, ensuring timely and accurate fulfillment of both internal and external parts needs. Primary duties include identifying, sourcing, and quoting parts for customers and technicians; creating and processing purchase orders; maintaining communication with vendors; and keeping accurate and up-to-date inventory records. The role also includes shipping and receiving responsibilities such as unloading incoming deliveries, inspecting for accuracy and quality, recording in the inventory system, and preparing outgoing shipments with proper documentation. Invoicing and recordkeeping are an essential part of the position, requiring attention to detail and adherence to company policies. In addition to parts operations, this position provides service support to the branch by answering incoming service calls, logging customer requests, and coordinating with the Service Manager to schedule preventive maintenance, diagnostic visits, and repair work. The Parts Associate reports directly to the Service Manager, assists with administrative and operational needs, and takes on additional tasks as assigned. The role serves as the first point of contact for many customers by phone, email, or in person, requiring professionalism, product knowledge, and strong customer service skills. The position also plays an important role in maintaining a safe and organized work environment, including operating a forklift to move and store parts, following warehouse safety practices, and complying with all applicable regulations. Forklift operator certification is required. Candidates without certification must be willing to obtain it. The successful candidate will be detail-oriented, able to work independently with minimal supervision, and capable of handling multiple priorities across both parts and service functions.
Responsibilities
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Assist customers in identifying and locating the correct parts for their needs.
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Manage inventory levels and ensure accurate stock counts.
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Primary responsibility for parts identification, sourcing, ordering
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Shipping/receiving
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Inventory control
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Providing service support by answering incoming service calls
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Assisting with scheduling, and coordinating with the Service Manager as needed
Process incoming and outgoing parts shipments efficiently.
- Maintain a clean and organized parts department.
- Collaborate with team members to improve workflow and customer satisfaction.
- Provide exceptional customer service and support to all clients.
- Stay updated on product knowledge and industry trends.
Qualifications
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High school diploma or equivalent; additional education in automotive technology is a plus.
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Forklift certification (or willingness to obtain)
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Experience in parts identification and service coordination
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Previous experience in a parts department or automotive environment preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with excellent organizational skills.
- Proficient in using inventory management software and basic computer applications.
- Must be able to lift and move heavy parts as needed.
Benefits
- Health, Vision, and Dental Insurance 401(k) with matching-
Life and Disability Insurance
- Paid Time Off, Sick Leave, and Holidays
You should be proficient in:
- Storefront Systems
- Basic Computer Skills