Job Description
Job Description
About the Opportunity
We are seeking an experienced Banquet Manager to join a high-volume hospitality team. This is an excellent opportunity for a hospitality professional with a strong luxury or full-service hotel background who thrives in fast-paced banquet and catering operations. The ideal candidate has extensive experience managing both on-site and off-site events while delivering exceptional guest experiences and leading large banquet teams.
Responsibilities
- Oversee all banquet operations, ensuring flawless execution of events from setup through breakdown.
- Manage multiple events simultaneously, including weddings, galas, corporate meetings, conventions, and social functions.
- Coordinate closely with Catering Sales, Event Managers, Culinary, Stewarding, and other hotel departments to ensure seamless event execution.
- Lead, coach, schedule, and develop banquet captains, servers, bartenders, and support staff.
- Maintain exceptional service standards while ensuring guest satisfaction at every event.
- Oversee off-site catering events, including logistics, staffing, transportation, and execution.
- Manage labor costs, scheduling, payroll, inventory, and banquet operating expenses.
- Ensure compliance with health, safety, sanitation, and liquor regulations.
- Monitor banquet equipment, room setups, and service standards to maintain brand excellence.
- Handle guest concerns professionally and resolve issues quickly and effectively.
Qualifications
Required
- 3–5+ years of progressive banquet or hospitality management experience.
- Luxury hotel, resort, convention hotel, or upscale event experience strongly preferred.
- Strong knowledge of banquet service, event operations, and luxury hospitality standards.
- Proven experience leading and developing large service teams.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to read and execute banquet event orders accurately.
- Strong problem-solving and decision-making abilities.
- Experience with labor management, scheduling, and cost control.
- Professional appearance and polished guest-service approach.
- Ability to remain calm and effective under pressure.
- Availability of working evenings, weekends, holidays, and extended event hours as required.
- Understanding of and ability to enforce all federal, state, and local health and safety regulations.
- Familiarity with BirchStreet purchasing system a plus.
What We're Looking For
The ideal candidate is a hands-on leader who remains calm under pressure, leads by example, and enjoys delivering memorable guest experiences. You have a passion for hospitality, exceptional attention to detail, and the ability to successfully execute everything from intimate VIP dinners to large-scale events serving more than 1,000 guests.