Job Description
Job DescriptionABOUT VIAPLUS:
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.
Learn more: http://www.viaplus.com
ABOUT VINCI HIGHWAYS
VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations and mobility services. We design, finance, build and operate highways, bridges, tunnels, urban roads and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.
More information:
https://www.vinci-concessions.com/en/vinci-highways
https://www.linkedin.com/company/vinci-highways/
@VINCIConcess
JOB PROFILE: Technical Analyst
JOB LOCATION:Carrollton, TX
REPORTS TO: Technical Sales Engineer
FSLA STATUS: Exempt
JOB RESPONSIBILITIES:
The Technical Analyst will join the Commercial Sales team, specializing in customer contact center technology. The ideal candidate will have a strong tolling technical background, excellent problem-solving skills, and a passion for improving customer interactions through technology. This position is responsible for requirement evaluation, analysis, response, and identifying services and solutions that best fit client needs. The Technical Analyst will work under the leadership of the Technical Sales Engineer within the broader Commercial department to achieve sales goals and will play a key role in helping the team meet and exceed sales goals by ensuring the technical accuracy and relevance of proposed solutions, particularly within tolling and customer service environments.
- Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
- Client Proposal Requirements evaluation, analysis, and technical proposal writing to ensure a compliant and timely response preparation.
- Support Business, Functional, Operational, and technical solution evaluations.
- Prepare and maintain project proposal documentation responses.
- Document the necessary collected information referring to the proposal requirements and company business practices
- Perform the analysis, review, and design of system features.
- Create workflow charts, process diagrams, test cases/plans, and business requirements as needed.
- Assist with preparing technical presentations to explain our company's products or services, making complex technical information accessible to non-technical customers.
- Collaborate with commercial and marketing teams to understand customer requirements and enhance sales support strategies.
- Analyze and evaluate contact center technologies to identify areas for improvement and optimization.
- Collaborate with cross-functional teams to implement and integrate new technologies and systems.
- Stay current with industry trends and advancements in contact center technology, and modify products to meet customers' technical requirements and evolving market needs.
- All other duties as assigned.
QUALIFICATIONS:
- Superior personal and interpersonal attributes (e.g., results-oriented and performance-oriented work style, creativity, entrepreneurial qualities, personal maturity).
- Ambitious and motivated with leadership skills, but with a collaborative personality.
- High level of integrity and reliability.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts.
- Excellent analytical skills, logical and structured thinking, and creativity in problem-solving.
- Curiosity, adaptability, and the willingness to learn new processes and methodologies.
- Ability to demonstrate commitment to quality and client satisfaction.
- Ability to work independently and work effectively within a team environment.
- U.S.-based experience working with the end client environment preferably in banking, finance, or transportation/ mobility domain.
EDUCATION & EXPERIENCE:
- 3–5 years of experience in a Technical Analyst or similar role, ideally within a contact center or tolling system environment.
- Strong working knowledge of contact center technologies, including IVR, ACD, CRM platforms, and workforce management systems.
- Experience supporting or integrating with enterprise systems in tolling or Intelligent Transportation Systems (ITS) is a plus.
- Bachelor’s degree required; a major in Technology, Computer Science, Engineering, or a related field is preferred.
SUPERVISORY RESPONSIBILITIES
N/A
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
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