Job Description
Job Description
IT System Analyst
Location-Charlotte NC-In person
Salary-$80000 per year
Role Overview
As an IT Systems Analyst, you’ll be the go-to person for helping employees with computer, network, and software issues. You’ll handle both basic (Level 1) and slightly advanced (Level 2) problems, making sure systems and devices work smoothly so business operations aren’t disrupted. You’ll also help with IT projects like upgrading systems, setting up new devices, and improving office infrastructure.
What You’ll Do
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Answer questions and solve IT problems through tickets, calls, emails, or in-person.
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Set up, replace, or fix equipment (laptops, desktops, phones, printers, etc.).
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Manage and support office Wi-Fi, local servers, and IT systems.
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Work with the network and cybersecurity teams when needed.
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Track and update issues in the ticketing/helpdesk system.
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Write or update IT guides and documentation for the team.
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Follow IT policies and make sure everything is properly recorded.
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Troubleshoot problems by finding the root cause and suggesting solutions.
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Prioritize urgent issues while keeping other tasks moving smoothly.
What You’ll Need
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Diploma or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience + certifications).
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2–4+ years of experience in IT support, helpdesk, or system analysis.
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Networking knowledge and certifications (like CompTIA Network+, CCNA) preferred.
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Other IT certifications (like CompTIA A+, Microsoft, ITIL, Security+) are a plus.
Company DescriptionManufacturing/ Industrial
Company Description
Manufacturing/ Industrial