Technical Sales Consultant - Availability & Pricing
Job Description
Job Description
ABOUT BANNER SOLUTIONS – NOT JUST A HARDWARE DISTRIBUTOR
At Banner Solutions, every teammate is an owner.
Banner Solutions is more than a typical door hardware distributor – we’re obsessed with making our customers’ jobs easier through inventory availability, product findability, and top-tier customer support.
We are Securing Every Doorway and Beyond with Trusted Solutions.
Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by an industry leading e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry. We are entering an exciting phase of growth and expansion supported by significant investments!
JOB SUMMARY
The Technical Sales Consultant (TSC) plays a key role in managing customer inquiries through the Availability & Pricing (A&P) queue. This includes reviewing emailed requests, identifying the requested product—often using visual references—and reaching out directly to customers when additional details are needed. TSCs verify product availability, provide accurate pricing, and deliver clear, solution-focused communication, whether fulfilling the exact request or offering an in-stock alternative with a thoughtful explanation. Striving for first-touch resolution, TSCs build trust through personalized, high-touch service. They also support inbound phone traffic as needed, helping to maintain service levels across channels. This role demands strong product knowledge, sharp problem-solving skills, and the ability to communicate with clarity, empathy, and professionalism. Success also involves recognizing upselling opportunities that align with customer needs, while managing time and conversations effectively to ensure seamless customer experience.
GENERAL DESCRIPTION, PRIMARY RESPONSIBILITIES, JOB DUTIES
- Handle inquiries and achieve first call resolution to customer requests whenever possible.
- Builds and maintains strong customer relationships by delivering exceptional service and proactive support.
- Consultatively sells products, providing alternative product solutions to exceed customer expectations.
- Prepares quotes as appropriate, follows up on orders, and solves client-related problems in a timely fashion.
- Partners with internal resources and external stakeholders to ensure best-in-class outcomes for customers.
- Stays current on industry trends and advancements in the Lock and Security sector through continuous learning and participation in ongoing training programs.
- Other duties may be assigned to meet business needs.
QUALIFICATIONS REQUIRED SKILLS, EDUCATION, CERTIFICATIONS, LICENSES
- High School diploma or GED required.
- 2+ years inside sales experience, preferably in the lock and/or distribution industry.
- Experience as a locksmith, security hardware installer, security integrator, alarm tech or door hardware sales highly preferred.
- Highly effective tele-sales skills, including professional demeanor, artful negotiation skills, and outstanding phone etiquette.
- Strong communication skills, including the ability to craft professional e-mails and client-related documents.
- Ambitious and goal oriented.
- Ability to quickly grasp the company’s proprietary enterprise business technology platform.
- Proficient in the use of Microsoft (MS) Office, with focus on demonstrated working knowledge of MS Outlook.
- Ability to work well in time-sensitive situations where customer satisfaction is the goal
- Multi-tasking.
- Attention to detail.
- Problem solving and solutions focused.
- Customer service orientation.
- Team orientation.
Competencies
Customer Centric Communication - The ability to effectively understand and engage with customers through active listening and strong interpersonal skills, both verbal and written.
Agile Responsiveness - The ability to adapt quickly to changing situations and the importance of addressing tasks with a sense of urgency.
Technical Product Mastery - The ability to learn technical concepts quickly and the deep understanding of product knowledge.
Strategic Growth Mindset - The ability to solve problems and the capacity for upward growth within the organization.
We foster an inclusive and supportive team culture that values diversity and collaboration and therefore encourage qualified candidates with relevant experience to apply, even if they do not meet all the listed qualifications.
WHY JOIN BANNER?
Banner Solutions is a great fit if
- You value teamwork and are interested in helping to build an evolving high-growth company
- You have a “roll up your sleeves” work hard play hard mentality
- You value making a difference in the world and participating in something larger than oneself
- You want to work with top quality leaders
What You’ll Gain by joining Banner
- Ownership shares in the company
- 401K match
- PTO
- Employee Discounts through our partners
- Health, dental and vision insurance coverage
- Mentorship & Leadership Development