Job Description
Office Clerk
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R-19 Cloud Based Phone Systems
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Wall Township, NJ | Full-Time
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About the Role
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R-19 Cloud Based Phone Systems is seeking a highly organized, self-motivated Office Clerk to independently manage all day-to-day office operations. This is a self-contained role with no other office staff — you will own the front office, working closely with field technicians, sales, and ownership to keep the business running smoothly. The ideal candidate is comfortable wearing multiple hats: office management, light bookkeeping, customer service, and dispatch coordination.
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Key Responsibilities
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Office Management
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• Serve as the single point of contact for the front office, keeping daily operations organized and Office running efficiently
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• Maintain office supplies, files, and records
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• Manage incoming mail, deliveries, and general office correspondence
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• Support ownership with administrative tasks as needed
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Light Bookkeeping & Invoicing
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• Generate and send customer invoices in a timely manner
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• Track accounts receivable and follow up on outstanding balances
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• Process vendor bills and assist with basic accounts payable
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• Reconcile basic financial records and prepare simple reports for ownership
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• Maintain organized digital and/or paper financial records
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Customer Service
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• Answer incoming calls and respond to customer emails professionally and promptly
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• Address customer questions regarding billing, service, and general inquiries
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• Resolve routine issues independently; escalate complex matters appropriately
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• Maintain strong, positive relationships with customers
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Dispatch
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• Schedule and coordinate service calls and installations for field technicians
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• Monitor technician schedules and adjust routing/timing as needed throughout the day
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• Communicate job details, changes, and priorities clearly to technicians in the field
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• Track job status from scheduling through completion
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Qualifications
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• Prior experience in office administration, bookkeeping, customer service, or dispatch (telecom or field-service industry a plus)
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• Strong organizational skills and the ability to manage multiple priorities independently
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• Comfortable working solo in the office with minimal day-to-day supervision
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• Proficiency with basic accounting/invoicing software (e.g., QuickBooks) and Microsoft Office/Google Workspace
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• Excellent verbal and written communication skills
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• Strong phone etiquette and a customer-first attitude
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• Ability to problem-solve and make sound decisions independently
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What Success Looks Like
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• Invoices go out accurately and on time
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• Customers feel heard and issues are resolved quickly
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• Technicians are scheduled efficiently with minimal downtime or scheduling conflicts
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• The office runs smoothly with no single task falling through the cracks
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R-19 Cloud Based Phone Systems is an equal opportunity employer.
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$25.00 per hour
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