Hotel Reservation and Front Desk Clerk

Job Description

Job Description

We are seeking a Hotel Front Desk Clerk to become a part of our team! You will help book the reservation, accommodate patrons, Serving Breakfast, coordinating with housekeeping, as well as identify areas of improvement to increase efficiency.

Responsibilities:

• Phone and online reservations
• Respond to guest online reviews, answer guest messages/emails
• Check in and Check out guests
• Respond to guest needs, requests, and complaints
• Collect payment from guests
• Communicate with housekeeping department and maintenance department for daily requests
• Inventory management
• Breakfast Duties

​Qualifications:

• Previous experience in hotel reservations, customer service, or front desk operations preferred (training provided for the right local candidate).
• Strong ability to create positive guest experiences and build rapport.
• Excellent organizational, written, and verbal communication skills.
• Detail-oriented, reliable, and committed to fulfilling assigned responsibilities.
• Local applicants only. We are seeking long-term team members, not seasonal or short-term staff.

Company DescriptionWe are a boutique hotel in the affluent town of center/North NJ. Need to have valid work status in US.

Company Description

We are a boutique hotel in the affluent town of center/North NJ. Need to have valid work status in US.