Job Description
Job DescriptionSalary: $20-$23 per hour
IT Support Specialist (Tier 1). Join Our Team at Transformation House!
Transformation House, a leader in Behavioral Healthcare, is seeking a Tier 1 IT Support Specialist to join our team. In this role, you will be the first point of contact for IT-related inquiries, providing essential support to our staff and ensuring smooth day-to-day operations.
Key Responsibilities:
- Respond to and resolve IT support requests in a timely manner
- Troubleshoot common hardware and software issues
- Assist users with basic technical problems and escalate complex issues as needed
- Set up computers and phones for new employees
- Maintain an up-to-date inventory of computers and related equipment
- Identify recurring issues and contribute to employee training materials
- Provide IT support via phone, email, and in person
What Were Looking For:
- Strong communication and interpersonal skills
- Basic knowledge of computer hardware and software
- Excellent problem-solving abilities
- A customer-service mindset with a proactive approach
- Ability to follow established procedures and protocols
If you're passionate about technology and enjoy helping others, wed love to hear from you! Apply today to become part of a dedicated team making a difference in behavioral healthcare.