Job Description
Job Description
We are looking for a Collections Specialist to contact customers with past-due accounts, set up payment arrangements, and help resolve delinquent balances. The ideal candidate is professional, organized, and comfortable handling difficult conversations.
Duties:
- Contact customers by phone, text, and email about past-due accounts.
- Discuss payment options and set up payment arrangements.
- Follow up with customers who miss payments.
- Keep accurate account notes and records.
- Handle higher-risk and seriously delinquent accounts.
- Use skip tracing tools to locate customers when needed.
- Identify accounts that may need to be referred for repossession.
- Monitor vehicle and insurance information on applicable accounts.
- Follow all collection laws, company policies, and required call procedures.
- Work with the team to meet collection goals.
Requirements:
- 1–2 years of collections experience preferred.
- Auto loan or other consumer lending experience is a plus.
- Bilingual Spanish is a plus.
- Strong communication and negotiation skills.
- Comfortable speaking with customers about overdue payments.
- Ability to handle difficult conversations professionally.
- Strong attention to detail and follow-through.
- Ability to work in a fast-paced, high-volume environment.
- Basic computer skills and experience with CRM systems.
Job Details:
- Full time: M-F, weekends available.
- Pay: $20.00
- Job type: On-site
#ZR\nCompany Description
About Pathfinders, Inc.
Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!
Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 years
Company Description
About Pathfinders, Inc.\r\n\r\nPathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies!\r\n\r\nInc. 5000 winner - 5 years\r\nPhilly's Fastest Growing Companies - 5 years