Job Description
Job DescriptionTitle: Technical Support / Technician
Location: Eagan, Minnesota 55121
Duration: 3 months Duties:
Assist with all data center consolidation tasks, including but not limited to cable management, hardware physical deployment and troubleshooting
Triaging hardware issues, working with vendors to coordinate repair window
Familiarity with IPMI configuration and troubleshooting.
Familiarity working with MS office is desired
Familiar with labeling equipment to generate cable labels
Work with Service Now ticketing tool to manage assigned task tickets
During business hours, leverage e-mail or SLACK to remain in contact with project team
Take direction from onsite team
Follow safety guidelines when working in the data center
Manage additional tasks as directed by the project or on-site team Skills:
Attention to detail in maintaining CMDB and related data center documentation.
Ability to lift 50 pounds.
Responsible to submit timecard to project lead (TBD) each week for approval.
Hours will be from 8:00 am – 5:00 pm, Monday through Friday with some weekend work possible. Education:
Associate degree or certification in a related field and/or relevant work experience