Patient Care Representative Front Desk
Job Description
Job Description
Job Overview:
We are seeking a friendly, highly motivated, and organized Patient Care Representative to join our Front Desk team at Metropolitan Skin Clinic. This role requires a dynamic individual who thrives in a fast-paced environment and is comfortable handling a high volume of incoming calls, appointments, and inquiries. The ideal candidate will be patient, detail-oriented, and adept at multitasking while providing excellent customer service to our patients. You will be the first point of contact for clients, ensuring they have a welcoming and seamless white-glove experience from the moment they walk through the door or contact us.
Key Responsibilities:
- Client Interaction: Greet clients upon arrival, assist with check-in, and ensure they are comfortable and informed about their appointments and services.
- Appointment Scheduling: Manage and schedule appointments efficiently, including handling rescheduling, cancellations, and follow-ups, ensuring optimal appointment flow. (Previous experience with Zenoti Software is a plus!)
- Phone & Email Communication: Handle a high volume of inbound calls, emails, and online inquiries in a courteous and professional manner, providing accurate information about services, promotions, and policies.
- Multitasking in a High-Volume Environment: Manage multiple tasks simultaneously, including answering calls, scheduling appointments, addressing client concerns, and maintaining a clean, organized reception area.
- Customer Service: Provide exceptional customer service by addressing patient concerns and resolving any issues that may arise, always maintaining a calm and positive demeanor.
- Data Entry & Record Keeping: Accurately input client data/demographics, update patient records, and ensure all information is handled confidentially and in compliance with privacy regulations (HIPPA/PPI).
- Assist in Med Spa Operations: Support spa staff with any operational needs, such as preparing rooms, flipping laundry, confirming service details, promotional launches, and ensuring the clinic area remains clean and welcoming.
- Sales Support: Promote spa services, products, and specials to clients, providing them with recommendations tailored to their needs.
- Team Work: Collaborate with other staff members to ensure seamless operations within the front desk area.
Key Skills & Qualifications:
- Previous experience in a customer service or front desk role, preferably in a medical spa, healthcare, or beauty industry.
- Excellent phone etiquette and communication skills to interact effectively with patients and team members.
- Strong ability to multitask, manage time efficiently, and prioritize tasks in a fast-paced, high-pressure environment.
- Excellent verbal and written communication skills.
- Patient, compassionate, and detail-oriented with the ability to manage high-stress situations with professionalism.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient with office software (e.g., MS Office, scheduling systems, etc.) and comfortable learning new software as needed.
- Ability to maintain confidentiality and adhere to HIPAA and other privacy regulations.
- Flexible and adaptable to changing needs and schedules.
- High school diploma or equivalent (college degree is a plus).
Physical Requirements:
- Ability to sit or stand for extended periods of time.
- Must be able to handle light physical tasks, such as lifting packages or cleaning the front desk area as needed.
What We Offer:
- Competitive hourly rate with benefits.
- Opportunity for growth and development in the Med Spa industry.
- A supportive and positive work environment focused on teamwork and patient satisfaction.
Join us in creating an outstanding experience for our guests while contributing to a supportive team environment!
Job Type: Part-time
Pay: $17.03 - $21.00 per hour
Expected hours: No more than 20 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Opportunities for advancement
Work Location: In person