TownePlace Suites Boulder Broomfield - Front Desk Agent
Job Description
Job Description
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
- Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
When looking for Boulder hotels with a true Colorado experience, TownePlace Suites Boulder Broomfield/Interlocken is newly refreshed, inside and out, and is perfect for extended stay, relocations, groups, and business travel. Just off Hwy 36, our updated hotel offers free breakfast and beautiful mountain views in the hub of Broomfield and Louisville activities. Guest can relax & refresh in our spacious, newly designed Studio, One or Two Bedroom Suites featuring fully equipped kitchens, spacious living areas, and free Wi-Fi. Guest can keep up with their fitness routine in our brand-new fitness room and take advantage of our staffed, full-service business center. Open seasonally, our outdoor pool offers a BBQ patio. If our guest is searching for things to do in Broomfield; Flatiron Crossing Mall is walking distance from us, offering an array of top dining, shopping, and entertainment options.
Application deadline for Colorado positions: 7/5/25