Job Description
Job Description
Johnson Service Group is seeking an experienced DevOps Platform Support Engineer for a 6-month month contract position in the Ridley Park, PA area!
Desired Start: 9/5/2025
Hybrid - onsite 1x per week
Contract Length: 6 months
Contract Location: Ridley Park, PA (19078)
Pay Rate: $79.73/hr
Work Schedule: First Shift 7:00 AM - 4:00 PM
Selected candidates MUST provide their DOB (MM/DD) and complete a COI from via DocuSign in order to be considered.
The Client's Digital Analytics and System Health software engineering team is seeking a talented and highly motivated DevOps Platform Support Engineer to join our team in Ridley Park, Pennsylvania.
The ideal candidate will possess a strong foundation in DevOps and practical experience in owning and operating the platform’s ITSM-facing processes and underlying infrastructure.
In this role, you will manage and implement the platform service lifecycle, coordinate changes and releases, and partner with software, security, and IT teams to ensure reliable, scalable, and compliant platform services.
This role suits those who enjoy building scalable platforms, automating end-to-end processes, and improving the overall user experience.
As part of the team, you will tackle a broad range of complex tasks using modern tools and methodologies, contributing to the evolution of our digital and analytics solutions.
Position Responsibilities:
- Manage the platform service lifecycle, including maintaining the Platform Service Catalog, handling service requests, and ensuring alignment with business objectives.
- Lead incident and problem management for application and platform services, directing incident response, developing runbooks, conducting root-cause analysis, and driving permanent corrective actions.
- Oversee and manage change enablement, assessing and authorizing platform changes, coordinating with development teams, implementing changes via automated pipelines, and maintaining a lightweight Change Advisory Board process.
- Plan and coordinate release and deployment orchestration strategies and manage secure rollback procedures.
- Maintain a dynamic CMDB of application and platform components, documenting dependencies and conducting impact analyses.
- Design and operate monitoring and observability across platforms, building dashboards and telemetry, and implementing automated detection and remediation where possible.
- Ensure security and compliance by integrating controls into platform services, enforcing policy-as-code, and supporting audits.
- Develop and maintain knowledge resources, including runbooks, troubleshooting guides, and knowledge-base articles, ensuring alignment with current production versions.
- Collaborate with product, software, and security teams to identify recurring issues, drive process improvements, and implement automation.
- Participate in productions support rotations and incident response, documenting timelines and post-incident learnings, and contributing to disaster recovery planning and exercises.
Basic Qualifications (Required Skills/Experience):
- 3-5 years of experience in platform engineering, DevOps, or IT operations experience.
- Experience using a ticketing system (e.g., Jira Service Management, ServiceNow) for issue intake, tracking, and resolution.
- Strong written and verbal communication skills with the ability to translate technical concepts to non-technical users and stakeholders.
- Strong understanding of ITIL/ITSM concepts and practical experience applying them to application and platform services (Incident, Change/Release, Service Request, Knowledge Management).
- Proficiency with Infrastructure as Code (e.g., Terraform, CloudFormation) and CI/CD tooling.
- Experience with monitoring/observability tools, incident response, and basic security governance (policy-as-code, software bill of material, secret management, permissions).
- Basic scripting or automation skills (e.g., Bash, PowerShell, Python) to streamline repetitive support tasks.
- Experience with knowledge base tools (Confluence, SharePoint) and version control for documentation.
- Experience interpreting logs/telemetry or using monitoring tools to aid in triage.
- Ability to work independently and collaboratively in a fast-paced, cross-functional environment.
- Experience building and maintaining knowledge bases and runbooks; experience with automation of repetitive tasks.
Preferred Qualifications (Desired Skills/Experience):
- Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
- ITIL/ITSM or similar service management certifications (ITIL Foundation or equivalent) environments is a plus.
- Experience with cloud platforms, containers, and orchestration (AWS/Azure/GCP, Docker/Kubernetes).
- Knowledge of DoD or government security requirements or other regulated environments is a plus.
- 1+ years of experience in the Aerospace industry.
Selected candidates MUST provide their DOB (MM/DD) and complete a COI from via DocuSign in order to be considered.
Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
We offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Company Description
Our people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r\n\r\nJohnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG! We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r\n\r\nWe offer medical, dental, vision, life insurance options, 401(k), weekly pay, and more.\r\n\r\nJohnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.