Luxury Client Experience Coordinator - Exotic Automobiles

Published: 6/14/2022

Job Description

Luxury Client Experience Coordinator

Location: Farmingdale, NY
Compensation: $60,000–$70,000 + Incentives & Bonuses
Schedule: 5 days per week | Approximately 9:00 AM–5:00/6:00 PM
Weekend Requirement: Must be available to work one weekend day, with one weekday off

Position Overview

We are seeking a professional, polished, and customer-focused Luxury Automotive Client Experience Coordinator to join a premier exotic automotive company in Farmingdale, NY.

This position will work directly with high-net-worth and VIP clients, assisting with vehicle reservations, orders, deliveries, insurance verification, and overall client service.

The ideal candidate is outgoing, highly organized, comfortable working with luxury clientele, and able to deliver an exceptional white-glove experience from the initial inquiry through vehicle delivery.

Responsibilities

Greet and assist clients visiting the showroom, providing a luxury, white-glove experience.
Work directly with high-net-worth and VIP clients to understand their needs and preferences.
Manage vehicle reservations, scheduling, availability, and special client requests.
Assist clients with selecting vehicles, options, products, and services.
Process reservations, orders, payments, and related documentation accurately.
Perform insurance verification and ensure all required documentation is completed prior to vehicle release.
Coordinate vehicle pickups, returns, and deliveries.
Drive exotic and luxury vehicles for client deliveries and pickups as needed.
Conduct vehicle walk-throughs and ensure vehicles are properly prepared and presented for delivery.
Prepare quotes and communicate pricing, availability, and reservation details.
Follow up with clients regarding reservations, deliveries, order status, and future needs.
Respond to incoming calls, emails, and client inquiries professionally and promptly.
Maintain accurate client information, reservation records, insurance documents, and transaction paperwork.
Coordinate closely with sales, operations, detailing, service, and other internal departments.
Build and maintain long-term relationships with luxury clientele, encouraging repeat and referral business.
Assist with general administrative and showroom responsibilities as needed.

Qualifications

Previous experience in luxury customer service, automotive, hospitality, concierge services, reservations, inside sales, or high-end retail preferred.
Comfortable interacting with high-net-worth and VIP clientele.
Professional, polished, personable, and highly service-oriented.
Strong communication and relationship-building skills.
Excellent attention to detail and organizational skills.
Ability to manage multiple reservations, clients, and deadlines simultaneously.
Comfortable handling confidential client, payment, and insurance information.
Valid driver's license with a clean driving record required.
Must be comfortable driving high-value exotic and luxury vehicles.
Strong computer skills with the ability to learn reservation, CRM, and order-management systems.
Knowledge of or passion for exotic, luxury, and performance vehicles is highly desirable.
Must be able to work a five-day schedule that includes one weekend day.

Ideal Candidate

The ideal candidate may come from a luxury or exotic automotive dealership, exotic car rental company, luxury hotel or concierge environment, private aviation, luxury travel, high-end retail, or another white-glove client service environment.

This is an excellent opportunity for someone who enjoys working with luxury vehicles and discerning clientele and understands the professionalism, responsiveness, and attention to detail expected in a premium client experience.