Site Supervisor, Deployment and Repair

Job Description

Job DescriptionSalary: Starting at $50,000.00 annually, depending on experience

About the Role

We are seeking a Site Supervisor, Deployment & Repair to lead a team of 10+ team members and oversee daily device deployment, imaging, configuration, inventory, delivery, and repair operations. This onsite leadership role ensures timely, highquality service across multiple workflows while maintaining a productive, engaged, and accountable team environment.

The ideal candidate is a strong people leader with excellent organizational skills, the ability to manage multiple fastmoving workflows, and a passion for building efficient, highperformance operations.

What Youll Do

Lead & Develop the Team

• Supervise a team of 10+ team members across varied roles.
• Provide coaching, feedback, and performance reviews.
• Foster a collaborative, positive, and highperformance culture.
• Support training, onboarding, and the development of SOPs and process guides.

Oversee Daily Operations

• Manage deployment and repair operations across multiple service workflows.
• Ensure all work meets quality, accuracy, and servicelevel expectations.
• Monitor KPIs, service metrics, and workflow performance.
• Prioritize tasks and manage workload volume (e.g., FIFO).
• Reconcile delivery confirmations in the ticketing system.

Drive Operational Excellence

• Identify and implement process improvements.
• Optimize workflows, staffing, and resource allocation.
• Support changes related to tools, systems, and service processes.
• Provide monthly performance reporting to leadership.

Inventory & Logistics

• Oversee device inventory, tools, and asset management.
• Ensure timely and safe equipment pickup and delivery across service areas.

Communication & Collaboration

• Serve as the onsite point of contact for servicerelated issues and escalations.
• Partner with internal teams to resolve challenges and support customer needs.
• Assist with Dell partner program.

What You Bring

• 3+ years of experience supervising teams in service delivery, logistics, or technical operations.
• Experience managing multiple workflows in a fastpaced environment.
• Strong leadership, coaching, and communication skills.
• Ability to interpret and report on operational metrics (KPIs, SLAs).
• Experience with inventory management, asset tracking, or service tools.
• Strong organizational and problemsolving skills.
• Proficiency with Microsoft Office; experience with ConnectWise is a plus.
• Ability to lift up to 50 lbs and work safely within an operational environment.
• Ability to pass a standard background check and a schoolspecific background check under the Jessica Lunsford Act.
• Associates degree preferred (or equivalent experience).
• Experience in publicsector service environments is a plus.