Job Description
Job Description
Key Responsibilities
- Build and administer Jira projects, boards, workflows, custom fields, and dashboards that support AI enablement initiatives.
- Own the intake process for AI tool requests and enablement work, triaging incoming tickets and routing them to the right owners.
- Track project milestones, dependencies, and risks, escalating blockers before they affect delivery timelines.
- Run recurring project ceremonies such as sprint planning, backlog grooming, and status reviews, and capture clear action items from each.
- Write and maintain documentation in Confluence or an equivalent platform, including runbooks, how-to guides, FAQs, and onboarding material for AI tools.
- Produce reporting for leadership on project status, adoption metrics, and enablement outcomes.
- Work with cross-functional stakeholders to gather requirements and convert them into well-scoped tickets and roadmaps.
- Standardize templates, naming conventions, and documentation practices so knowledge stays findable and current.
- Coordinate training sessions, office hours, and internal communications that support AI adoption.
- Audit and retire stale documentation, keeping the knowledge base accurate as tools and processes change.
- Support change management for new AI tool rollouts, including communication plans and adoption tracking.
Required Skills And Experience
- Hands-on experience administering Jira, including workflow configuration, permissions, automation rules, and dashboard and report building.
- Proven experience coordinating technical projects with distributed, cross-functional teams.
- Strong technical writing skills, with examples of documentation, runbooks, or process guides written for mixed technical and non-technical audiences.
- Working knowledge of Confluence or a comparable knowledge management platform.
- Familiarity with AI and LLM-based tools and the practical questions employees ask when adopting them.
- Comfort with Agile practices such as sprints, backlogs, and estimation, without being dogmatic about any single framework.
- Highly organized and able to manage multiple priorities and meet deadlines in a fast-moving environment.
- Strong communication skills and the ability to convey technical concepts to non-technical stakeholders.
- A solution-oriented approach to problem-solving with an eye for detail and efficiency.
- Bachelor's degree in a related field, or equivalent practical experience.
- Fluency in Korean is a plus.
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