Job Description
Job Description
GENERAL STATEMENT:
This position is responsible for overseeing casino operations in a managerial capacity. This role primarily focuses on protecting the interests of the third-party group, ensuring that gaming associates are matched with appropriate games based on their skills, and managing the flow of gaming staff as game types of change. The Supervisor is also responsible for maintaining good working relationships with casino staff and providing exceptional customer service to all participants.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage bank operations by issuing banks to gaming associates and ensuring their safe return with appropriate documentation.
- Observe table action for possible unusual behavior or irregularities with emphasis on big action games.
- Ensure gaming associates have sufficient chips and confirm chip counts during shift changes to maintain accuracy.
- Ensure compliance with company policies and procedures by all gaming associates.
- Provide coverage for breaks and fill in when needed, ensuring continuous operation on the gaming floor.
- Assist in opening and closing games, ensuring all operational and security procedures are followed.
- Train and mentor gaming associates by providing ongoing training on game rules, company procedures, and customer service standards, ensuring they are equipped to handle various game types.
- Counsel employees when necessary, providing constructive feedback, addressing performance issues, and ensuring all staff are meeting company expectations.
- Foster a positive work environment by maintaining good communication, motivating staff, and ensuring high team morale.
- Address customer concerns quickly and professionally, ensuring a high standard of guest service is always maintained.
- Collaborate with other departments (e.g., surveillance, HR, and training) to ensure a seamless experience for guests and staff alike.
- Monitor staff performance on the gaming floor, ensure adherence to company standards, and recommend corrective actions when necessary.
- Ensure appropriate staffing levels by coordinating with the Shift Manager to address any gaps in coverage or any operational needs.
- Perform other duties as assigned to ensure smooth operations, effective management, and compliance with all applicable laws and company standards.
QUALIFICATION REQUIREMENTS:
The requirements listed below are not absolute, but are representative of the knowledge, skill, and/or ability required for successful performance by an individual for each essential duty. Individuals with disabilities will have reasonable accommodations to enable their performance of essential functions.
EDUCATION/EXPERIENCE:
High school diploma or GED; at least 1 year experience as a gaming associate or demonstrated knowledge of casino games, procedures, and rules.
LANGUAGE SKILLS:
Ability to effectively converse and write in English; able to read and comprehend simple instructions; and effectively communicate with employee, patrons, guests, and casino personnel.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions and apply ethical decision making.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires constant standing, walking around, and frequently reaching with hands and arms as well as using hands to handle or feel. Must be able to work not less than 2 hours of overtime when business needs mandate longer shifts.
WORKING ENVIRONMENT:
- Ability to handle a fast-paced game, high-pressure, and noisy casino environment.
- Ability to work in a hectic environment with fluctuating workloads and stressful situations.
- Strong interpersonal skills with the ability to handle demanding or upset customers with patience and diplomacy.
- Must maintain stamina and a positive attitude to manage the pressures of a fast-paced environment.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ACME Player Services reserves the right to amend and change responsibilities to meet business and organizational needs as necessary