Job Description
Job Description Location
Bryan, OH
About Ingersoll Rand
For more than 160 years, Ingersoll Rand has led with technology while operating with the energy of a startup. Our teams build mission-critical flow creation and life science solutions—from compressors to precise handling of liquids, gases, and power—that raise industrial productivity, efficiency, and sustainability. Supported by 80+ brands and serving life sciences, food & beverage, clean energy, industrial manufacturing, infrastructure, and more, we move fast with an ownership mindset. Learn more at www.IRCO.com.
A day in the life
Your morning begins in Bryan, OH, reviewing overnight global inquiries. One customer needs help selecting an industrial diaphragm pump for a corrosive application; another is seeking guidance to commission a bank of pneumatic cylinders tied to an electronic controller. By mid-morning, you’re on a cross-functional huddle with Engineering and Product Management to flag a serviceability insight for a new electric pump design. After lunch, you publish a knowledge base article, proofread updates to a product catalog, and host a remote training session for a channel partner. Before the day wraps, you approve a service decision and initiate a Quality Management System (QMS) case to coordinate a field repair and potential replacement.
What you’ll take on
- Deliver hands-on technical support worldwide across product lines: industrial diaphragm and piston pumps, electric pumps, pneumatic valves and cylinders, pneumatic logic, and air preparation equipment (filters, regulators, lubricators).
- Troubleshoot, size/select, identify parts, interpret specifications, guide installation, provide maintenance instructions, and resolve complex product issues.
- Own field-level problem resolution: coordinate repair or replacement and submit escalations via the Quality Management System when needed.
- Partner with Marketing, Product Management, and Sales—review and proof catalogs and technical literature to ensure accuracy and clarity.
- Represent Technical Support on new product development teams, advocating for serviceability, quality, and reliability.
- Conduct demos, assist with setup/installation, and deliver training for distributors, end users, and internal teams.
- Create product training content and author knowledge base articles that scale expertise.
- Make service-related decisions on behalf of Ingersoll Rand.
- Diagnose electronic controllers and interfaces used with pneumatic diaphragm and electric pumps.
- Advise on safety practices for electrical/electronic and pneumatic equipment.
- Support customers during startup and commissioning.
What you bring
- Bachelor’s degree in a Technical or Mechanical Engineering field (or equivalent experience).
- 5+ years in technical customer service or application engineering.
Core strengths
- Customer focus: Anticipate needs and deliver excellent service through every interaction.
- Communication & stakeholder engagement: Translate complex product information clearly across verbal, written, email, and chat channels.
- Troubleshooting: Collaborate to pinpoint root causes and drive timely fixes.
- Technical/mechanical acumen: Comfort with complex pneumatic and electromechanical systems—diagnosing issues remotely or onsite.
Preferred qualifications
- Working knowledge of pneumatic and electrical/electronic components and their applications.
- Ability to read technical drawings, wiring diagrams, and procedural instructions.
- Ingersoll Rand service certifications (Piston Pump, Diaphragm Pump, Fluid Power).
- Familiarity with PLCs, IoT, and SCADA systems.
- Spanish/English bilingual skills.
Work arrangement & travel
Based at our corporate offices in Bryan, OH, with approximately 35% travel.
Compensation
The pay range for this role is $54,000 - $81,000, depending on factors such as skills, experience, training, certifications/licensure, and geographic location.
Benefits that back you
We practice a culture of ownership—toward our business, communities, environment, and personal well-being. You’ll have access to medical and prescription coverage, dental and vision plans, wellness programs, life insurance, a robust 401(k), paid time off, and an employee stock grant, among other benefits—so you can be at your best in and out of work.
Equal Opportunity
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Our broader impact
Ingersoll Rand Inc. (NYSE: IR) is fueled by entrepreneurial spirit and an ownership mindset. Customers rely on our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands—delivering in the harshest, most complex conditions. Our employees create customers for life through expertise, productivity, and efficiency. Explore more at www.IRCO.com.