Job Description
Job Description
Our ideal Help Desk Analyst is a proactive problem-solver dedicated to keeping our systems running smoothly. You will manage incoming support requests, from documentation to resolution, ensuring our end-users are empowered to focus on their work. This role involves both remote troubleshooting and providing in-person, desktop-level assistance.
Salary range $42,000-$56,000 highly dependent on experience.
WHAT YOU’LL DO ON THE A-TEAM:
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Configures and installs computer hardware which includes desktops, laptops, monitors, thin clients, printers, peripherals, etc.
- Repairs and upgrades computer hardware which includes desktops, printers, thin-clients, peripherals, etc.
- Troubleshoots software related problems including operating systems, general and specialized business applications.
- Install and configure software on desktops, laptops, and virtual machines.
- Recommends improvements and modifications to desktop, laptop, server, network and data storage systems.
- Installs, maintains, and troubleshoots Microsoft Windows desktop and server operating systems.
- Assists in cabling infrastructure (copper & fiber), telephony, and virtual desktop installation.
- Assists in training staff to use computer systems.
- Performs related tasks as required.
- Test fixes to ensure the problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Develop help sheets and frequently asked questions lists for end users.
WHAT YOU’LL NEED:
- Good understanding of the organization’s goals and objectives.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Associate degree (AA/BS) from an accredited college or university in Computer Science or Information Technology.
- One (1) year of experience in performing technical support activities, computer hardware and peripheral repair, network and software troubleshooting, firewall\security administration, and end user support.
- A comparable amount of training and experience may be substituted for the minimum qualifications.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Frequent sitting.
- Frequent use of hands to type, finger, handle, grasp or touch objects and tools.
- Frequently is required to talk or listen.
- Occasional standing, walking, climbing, kneeling, squatting, stooping, crouching, crawling, twisting, bending, reaching.
- Occasionally lift and/or move up to 25 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WHAT WE OFFER:
- Health, Dental & Vision Insurance
- Paid time off
- 10 paid holidays
- Company paid life insurance policy
- 3% 401(K) company contribution
- Employee assistance program
- TelaDoc services
- Referral and Sign-on bonuses available for eligible employees
Arandell is proud to be an equal-opportunity employer and values diversity. Arandell does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Arandell also prohibits harassment of applicants and employees based on these protected categories.