Director of Guest Services

Job Description

Job DescriptionCompany Description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The targeted compensation range for this full time year round, exempt position with an annual salary range of $100,000-$115,000. The position offers a competitive compensation package presented by Auberge Collection.

Job Description

Opportunity to be the culture leader of the rooms department and responsible for ensuring the guest experience is best in class. Inspire and motivate others to levels of exceptional performance to ensure our guest and team member satisfaction is unparalleled. A champion of the brand and our values, this role is impactful in achieving our desired financial results and outcomes.

• Lead by example and uphold brand standards, target guest needs, and ensure team member engagement.
• Oversee and maintain operations to ensure performance at the highest level of guest satisfaction and service excellence
• Create an elevated and distinctive experience for our guests while providing day-to-day leadership and guidance to team members.
• A thoughtful operator with an ability to manage both short and long-term financial objectives, adding value and managing outcomes through a balanced lens
• Maintain and champion the Auberge Resorts Collection Culture on property.
• Maintain knowledge of market trends, property systems, and standards.

Qualifications

• Three or more years of experience in the luxury hospitality industry.
• Strong aptitude in financial management, financial reports, and analysis.
• Demonstrated track record of strong attention to detail and effective communication skills.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com