Case Manager

Published: 6/14/2022

Healthcare

Job Description

Job Description is as follows:
Under the supervision of the management team, the Case Manager provides individualized, strengths-based case management services to individuals and families participating in FaithWorks Community Coalition programs. Case Managers may be assigned to one or more agency programs, including housing navigation, homelessness prevention, permanent supportive housing, transitional housing, Veteran services, CalAIM programs, or other supportive service initiatives. Caseloads and program assignments may change based on agency needs, funding requirements, staffing, and organizational priorities. The Case Manager works collaboratively with clients, coworkers, and community partners to assist participants in overcoming barriers, increasing self-sufficiency, obtaining and maintaining stable housing, and achieving individualized goals. This position requires flexibility, strong organizational skills, professional judgment, and a commitment to providing compassionate, client-centered services while maintaining agency standards and accountability.

FaithWorks is a non-profit ministry providing impactful services to at risk households and those experiencing homelessness. As a small non-profit our internal culture is friendly, flexible and always changing. If you are looking for work that is rewarding, and you are dependable and willing to learn- perhaps you belong here!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program assignments, work locations, and caseload composition may be modified as operational needs, grant funding, or organizational priorities change.

Screen clients to determine appropriateness and eligibility to the program based on program guidelines and client situation
Intake: Complete an initial assessment for intake into the program
Orientation: Participate in client orientation which includes, but is not limited to, the following:
Description of the general nature and goals of the program
Explanation of expectations for client conduct and participation
Review, explain and discuss program contract with client

Holistic Case Management/Goals Assessment: With support from the case management team, be the point person for coordinating direct client services:

 Identify strengths and weaknesses to assist in developing the case plan

 Identify and prioritize challenges needing attention

 Establish agreed-upon immediate and long-term goals

 Identify the resources to be utilized to meet goals

 Monitor ongoing progress with the case plan and readjust as needed

 Consider attitudes and feelings while motivating and encouraging progress with each client

 Coordinate services with and make referrals to outside providers

 Establish a plan to maintain progress after client exits program including developing a support system

Classes and Workshops: Occasionally provide individual and group classes for the program clients

Case Notes and Data Tracking: Complete timely and accurate documentation of all services provided including but not limited to: Application, Goals Assessment, Intake & Exit Documents and Case Notes. Track and enter data on applicable data base and spreadsheets.

Preferred Skills - Willing to train the right person

Knowledge of short- and long-term client systems

Conflict Resolution

Counseling Techniques

Knowledge of behavioral science and general social work practices

Documentation Procedures

Knowledge of community resources available to meet the social, material and physical needs of low-income clients

Familiarity with challenges specific to the culture of poverty and homelessness

Ability to: (REQUIRED)

Work with minimum supervision
Type at 35 words per minute
Operate a computer and utilize Microsoft Office Suite
Work directly with clients, volunteers, and service providers
Follow complicated procedure and policies relating to client services
Comfortably provide faith-based supports

Monitor and evaluate program progress and/or effectiveness

Coordinate simultaneous activities in an efficient manner

Ability to refrain from judgments and action based on personal biases

Preferred Education and Experience: 1 year experience with Case Management or Social Services

\nCompany Description

FaithWorks is the umbrella agency operating multiple social services components serving the homeless and at-risk in Shasta County. We currently operate 2 transitional housing programs, one for homeless families and one for homeless veterans. Additionally we operate permanent supportive housing and a homeless prevention program.