Website & Digital Operations Coordinator

Published: 6/14/2022

Job Description

POSITION OVERVIEW

We’re looking for an organized, detail-oriented Website & Digital Operations Coordinator to help keep our e-commerce websites, digital marketing, product information, and incoming shipments running smoothly.

This role is a mix of website management, digital marketing support, procurement coordination, and general problem-solving. You’ll help make sure our product information is accurate, our digital assets are organized, our advertising stays up to date, and incoming shipments are tracked and communicated clearly.

KEY RESPONSIBILITIES

Website Maintenance: Keep our e-commerce websites up to date, including product listings, pricing, descriptions, images, navigation, and promotions. Troubleshoot and resolve routine website and content issues.
Procurement Support: Work with our Ningbo procurement team to provide product information, follow up with suppliers, track orders, and help keep communication moving between our overseas suppliers and U.S. team.
Google Ads Management: Maintain Google Ads campaigns and product listings, update advertising content, monitor spending and performance, and identify opportunities for improvement.
Digital Asset Management: Keep product photos, graphics, videos, and other digital files organized and up to date so the right materials are being used across our websites and marketing channels.
Google Platform Administration: Manage and monitor Google Merchant Center, Search Console, Analytics, and Manufacturer Center. Keep product feeds accurate, address errors, and monitor website and product performance.
Shipping Schedule Coordination: Maintain our incoming shipment schedule, track expected departures and arrivals, follow up when there are delays, and keep the appropriate team members informed.

QUALIFICATIONS

Experience maintaining e-commerce websites; Shopify experience is preferred.
Familiarity with Google Ads, Merchant Center, Search Console, and Analytics or a strong willingness to learn.
Comfortable working with Excel or Google Sheets and organizing digital files.
Strong attention to detail and the ability to stay organized while managing multiple priorities.
Good communication skills and the ability to work with both internal teams and international suppliers.
Experience with procurement, logistics, or international shipping is a plus, but not necessary if you're willing to learn

WHAT SUCCESS LOOKS LIKE

Success in this role means our websites stay accurate and up to date, digital files are easy to find and use, Google product feeds and reporting are working properly, procurement follow-ups don’t fall through the cracks, and everyone has a clear picture of what shipments are on the way and when to expect them.

\nCompany Description

We're a small team doing interesting work in a niche industry. You'll learn a lot, stay busy, and have a real impact on the business.

Company Description

We're a small team doing interesting work in a niche industry. You'll learn a lot, stay busy, and have a real impact on the business.