Job Description
Job Description
JOB-18745 Computer Support Specialists - 064RY
Duties:
- Provide timely second-level hardware and software support to agency employees both at 28 Liberty and the downstate New York regional offices
- Support all aspects of the hardware device lifecycle management
- Participate in the rollout of agency-wide hardware/software initiatives
- Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary
- Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information
- Conduct hardware and application testing and troubleshooting as needed
- Develop technical user and IT documentation
Key Skills & Abilities:
- Strong interpersonal, written and oral communication skills
- Ability to work with minimal supervision
- Customer service experience
- Strong organizational skills and attention to detail
- Experience installing, testing and troubleshooting computer hardware
Preferred Education: High School Diploma, Technical Degree/Certificate Program, Bachelors Degree
Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.
Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.
We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse
Company Description
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse