Job Description
Job Description
Oklahoma's premier Managed IT provider is looking to add to our talented and committed team of technical experts. Our culture of professional development, team focused daily operations and excellence in service consistently attracts the best of the best in the technical world. Our Help Desk Technicians troubleshoot, advise and build solutions for our valuable client’s technology infrastructure. Your skills will be the foundation for our support desk talent pool as you serve as a technical advocate for our client's front line and executive level employees. You will be relied upon to provide definitive solutions to our client’s hardware and network issues with the help desk expertise our customers know and count on.
We offer an outstanding benefits package to our valuable employees:
- Financial assistance for ongoing professional development and training
- Positive, team-focused environment
- Flexible PTO
- Mileage and cell phone reimbursement
- Team lunches and outings
Location: Tulsa, OK
Classification: Full Time
Hours: 8:30 AM - 5:30 PM, Monday through Friday with ability to work occasional overtime
Responsibilities:
- Respond to incoming support calls and emails
- Open/Work/Close Help Desk Tickets
- Provide Our Clients With Mobile Device, Desktop and Laptop Support
- Efficiently Install/Configure Desktop (Windows and Mac) Operating Systems
- Migrate User Data
- Provide Our Clients with Office 365 Support and Guidance
- Troubleshoot/Remediate Hardware, Software, Network and Printing Issues
- Facilitate New Device Configuration onto Client Networks
- Complete and Articulate Customer Network Audits
- Create Client Infrastructure Documentation
Minimum Qualifications:
- 1 Years Help Desk or Technical Support Experience
- Exemplary Customer Service Skills
- CompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)
- MTA – Operating, Networking and Security Fundamentals (or equivalent)
- Basic network troubleshooting skills
- Experience with Windows and MacOS